Aug. 2024

The Luxury Kitchen SMS Privacy Policy Statement

Overview

The Luxury Kitchen privacy statement recognizes the value of privacy of its designers, partners, and customers.

This privacy notice provides more specific information on how The Luxury Kitchen's text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the TLK text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages/phone calls/emails.

  • Sub-Zero Referral, when our distribution partner, Sub-Zero refers you as a customer to our business for your kitchen appliance needs.

  • Partner Referral, when another business we work with in partnership refers you to us and your specific needs.

What Type of Information We Collect

We directly collect the following personal information:

  • Opt-out preferences

  • Content of your text message responses to us.

  • First and last name

  • Phone number

  • Email address

  • Shipping Address (for installation and calculating sales tax)

How This Information Is Used

We use the personal information we collect to communicate with you regarding the products and services we offer at The Luxury Kitchen:

·       Appliances, we are a boutique kitchen showroom that specializes in Sub-Zero refrigeration, Wolf residential cooking, and Cove dishwashers.

·       Updates, to keep you informed of your orders, coordinating installation, and updating you with any promotions offered through our manufacturers.

·       Events, to share opportunities to join us for our monthly Masterclass Kitchen demo where we invite both prospective customers and customers who have already had their orders installed for a free lunch and to learn more about the appliances.

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with our distribution partners, our installation partners, and Sub-Zero to coordinate a better customer experience.

We require our service providers to keep your personal information secure and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.  

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of The Luxury Kitchen.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with STOP and you will no longer receive messages.

The accuracy of your contact information is critical for the delivery of text messages/phone calls. If you wish to update your contact information, please notify us via email/phone/text.

How Information Is Secured

The Luxury Kitchen recognizes the importance of maintaining the security of the information it collects, and we endeavor to protect information from unauthorized access and damage. The Luxury Kitchen strives to ensure reasonable security measures are in place to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact The Luxury Kitchen by phone (323)417-5881 or by email info@theluxurykitchen.com.